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Solutions
Customer Experience
Your Services Journey with GBM
Customer Success Services Framework
At the core of the GBM Services Strategy is Your Success, our enduring GBM focus on the critically that everything we do is to help you to achieve your business objectives and organizations critical success factors (CSF). To deliver on this strategy, GBM has developed six core service practices that map to the solution lifecycle and cover Consultancy, Professional Services, Adoption, Operate, Maintenance and Optimization Services.
Figure 2: Customer Organization Growth (COG) Lifecycle Journey
The COG framework interlocks the Business Engagement, the traditional sale motion with the Customer Engagement throughout the lifecycle of the solution, the delivery motion:
The Business Engagement COG is where GBM helps you to develop the need and provide solution evaluation and technology demonstrations to ensure that you buy once, and you buy right.
The Customer Engagement COG is driven by your Business EngagementCOG with the objective being to successfully deploy new technology ensuring that you have the skills and knowhow to use and support the solution, overcoming your barriers to technology adoption and ensure you achieve your ROI; not just at the time of delivery, but throughout the solution lifecycle.
Consultancy Services
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Professional Services Practice
Adoption Services Practice
Operate Services Practice
Maintenance Services Practice
Optimization Services Practice
Consultancy Services
Professional Services Practice
Adoption Services Practice
Operate Services Practice
Maintenance Services Practice
Optimization Services Practice
Media Center
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