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Solutions

Customer Experience

Your Services Journey with GBM

Customer Experience

At the core of the GBM Services Strategy is Your Success, our enduring GBM focus on the critically that everything we do is to help you to achieve your business objectives and organizations critical success factors (CSF). To deliver on this strategy, GBM has developed six core service practices that map to the solution lifecycle and cover Consultancy, Professional Services, Adoption, Operate, Maintenance and Optimization Services.

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Adoption Services Practice

Though solutions can be technically implemented and tested, there is no guarantee that they will be fully utilized, reducing your return on investment (ROI). This is where GBM’s Adoption services come into play, the objective of which is to enhance your return on investment (ROI) of new technology investment by helping you to use and fully adopt the technology, for each and every persona.

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Consultancy Services Practice

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Professional Services Practice

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Maintenance Services Practice

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Optimization Services Practice

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Operate Services Practice

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slider figure
01

Adoption Services Practice

Though solutions can be technically implemented and tested, there is no guarantee that they will be fully utilized, reducing your return on investment (ROI). This is where GBM’s Adoption services come into play, the objective of which is to enhance your return on investment (ROI) of new technology investment by helping you to use and fully adopt the technology, for each and every persona.

Read More
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Consultancy Services Practice

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Professional Services Practice

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04

Maintenance Services Practice

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Optimization Services Practice

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Operate Services Practice

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Media Center
AI-ready infrastructure

IT infrastructure isn’t the star of today’s buzzworthy AI projects, but it’s a foundation no business can succeed without. In this post I’m discussing why infrastructure is important and looking at good options for deploying – or evolving – infrastructure to become AI-ready.

Author
Chetan Parekh
22-Jan-2024
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Using AI to Enhance a Customer’s Experience

The world has changed! We as consumers are driving that change. The speed at which I can “self serve” myself with information from apps on my smartphone now directly affects, what I will do, how and when I will do it.

Author
David Chancellor-Maddison
22-Jan-2024
media-center
How is AI transforming Middle East governments today?

Governments, in the Middle East and across the world, carry enormous responsibilities. They must protect and meet the needs of millions of citizens, delivering vital public services with limited resources. It is often a thankless task.

Author
David Chancellor-Maddison
23-Jan-2024
media-center
When something is “phishy”: what you need to know

As more organizations reopen their office spaces to welcome back employees, many professionals are receiving emails containing status updates about the safety protocols.

Author
Hasanian Alkassab
23-Jan-2024
media-center
If you fail at cybersecurity, you’ll fail at digital transformation

Is your digital transformation journey stuck in digital deadlock? Many organizations in the Gulf are already planning, or in the process of, a digital transformation. Yet around 60% of these same businesses are finding their transformation projects roadblocked by common obstacles – a trend known as digital deadlock[1]. The digital deadlock happens when companies lack agile and secure infrastructure, or keep data in inaccessible silos, or fail to modernize business processes.

Author
Hani Nofal
23-Jan-2024
media-center
Security - Security Operations Center (SOC)

This increased spending is in response to a rise in cyber attacks in the region, as it grows in global economic and strategic significance. When it comes to security, however, it’s not how much you spend that counts – it’s how wisely you spend it. You need the right strategy to ensure a fast return on investment, to protect your business and customers, and to avoid costly complexity.

Author
Hani Nofal
23-Jan-2024
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